Lincoln is offering the most accessible starting price point in the segment.
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It takes a special breed of person to work in customer service, and that goes double for the automotive industry.
Ford is getting overwhelmed, a problem most automakers would envy.
Global director of marketing, sales, and service for Lincoln, Matt VanDyke sat down with Bradford Wernle of Automotive News to talk about the new MKZ, about why it's more than two months behind on delivering the vehicle to customers.