It takes a special breed of person to work in customer service, and that goes double for the automotive industry.
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Hybrid naysayers constantly say hybrids aren't worth the extra cost because it will take years to recover the premium paid for their high-tech vehicles versus a non-hybrid equivalent.
At the Detroit Auto Show, Lincoln unveiled its MKZ concept, a lightly veiled version of the next car it will introduce.
Lincoln is seeking its fortune westward...far across the Pacific, and hoping it'll fare better in China than it has here.