It takes a special breed of person to work in customer service, and that goes double for the automotive industry.
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Global director of marketing, sales, and service for Lincoln, Matt VanDyke sat down with Bradford Wernle of Automotive News to talk about the new MKZ, about why it's more than two months behind on delivering the vehicle to customers.
These days what comes to mind at the mention of Lincoln is likely to be the currently in-theater film about America's famously bearded, 16th president, played by Daniel Day-Lewis.
Ford plans a 10-year investment to make Lincoln a true luxury brand.