At the Detroit Auto Show, Lincoln unveiled its MKZ concept, a lightly veiled version of the next car it will introduce.
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It takes a special breed of person to work in customer service, and that goes double for the automotive industry.
The Lincoln MKZ will go on sale in the fall, but Lincoln has already released prices for it, and with a base price of $35,925, it undercuts the equally-new Lexus ES 350 by a mere $175.
Ford is getting overwhelmed, a problem most automakers would envy.