It takes a special breed of person to work in customer service, and that goes double for the automotive industry.
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Hybrid naysayers constantly say hybrids aren't worth the extra cost because it will take years to recover the premium paid for their high-tech vehicles versus a non-hybrid equivalent.
Hoping to woo new perspective luxury clientele (and maybe blended Scotch whiskey drinkers), Lincoln introduces Black Label.
"Designers are the rock stars of this industry." That was one of the very first things I was told by an industry veteran when I was just starting out.